Refund and Returns Policy
At Ismmart FlashDiscounts, we want you to be completely satisfied with your purchases. If for any reason you are not satisfied, we offer a flexible refund and returns policy.
Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item is in its original condition and packaging.
- The item is unused and shows no signs of wear or damage.
- The item is returned within 15 days of delivery.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [[email protected]] to request a return.
- Provide your order number, reason for return, and whether you prefer a refund or exchange.
- We will provide you with a Return Merchandise Authorization (RMA) number.
- Repackage the item securely and include all original tags, packaging, and accessories.
- Ship the item back to us at the address provided by our customer service team.
- We will process your refund or exchange within 5-7 business days of receiving the returned item.
Refund Policy
We offer a full refund for items that meet the returns eligibility conditions. Refunds will be processed in the original form of payment. Please note that refunds may take 5-10 business days to appear on your account.
Exchange Policy
If you prefer an exchange, we will provide you with a store credit for the full amount of the returned item. You can use this credit to purchase a new item of equal or lesser value.
Exceptions
The following items are not eligible for returns or exchanges:
- Final sale items.
- Items that show signs of wear or damage.
- Items that are missing original tags, packaging, or accessories.
Warranty Claims
If your item is defective or damaged, please contact our customer service team to initiate a warranty claim. We will provide you with a replacement or refund, depending on the situation.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [[email protected]].
By shopping on our website, you acknowledge that you have read, understood, and agree to our Refund and Returns Policy.