Refund and Returns Policy

At Ismmart FlashDiscounts, we want you to be completely satisfied with your purchases. If for any reason you are not satisfied, we offer a flexible refund and returns policy.

Returns Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item is in its original condition and packaging.
  • The item is unused and shows no signs of wear or damage.
  • The item is returned within 15 days of delivery.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [[email protected]] to request a return.
  2. Provide your order number, reason for return, and whether you prefer a refund or exchange.
  3. We will provide you with a Return Merchandise Authorization (RMA) number.
  4. Repackage the item securely and include all original tags, packaging, and accessories.
  5. Ship the item back to us at the address provided by our customer service team.
  6. We will process your refund or exchange within 5-7 business days of receiving the returned item.

Refund Policy

We offer a full refund for items that meet the returns eligibility conditions. Refunds will be processed in the original form of payment. Please note that refunds may take 5-10 business days to appear on your account.

Exchange Policy

If you prefer an exchange, we will provide you with a store credit for the full amount of the returned item. You can use this credit to purchase a new item of equal or lesser value.

Exceptions

The following items are not eligible for returns or exchanges:

  • Final sale items.
  • Items that show signs of wear or damage.
  • Items that are missing original tags, packaging, or accessories.

Warranty Claims

If your item is defective or damaged, please contact our customer service team to initiate a warranty claim. We will provide you with a replacement or refund, depending on the situation.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [[email protected]].

By shopping on our website, you acknowledge that you have read, understood, and agree to our Refund and Returns Policy.